Support

How can we help?

Answers for the people using Feldr and for the admins who run it, and how to reach the Feldr team.

Common questions

Using Feldr

What does Feldr check?

What you type or paste into a supported AI chat, and the files you attach, before it is sent. Depending on your organisation's policy, Feldr blocks it, warns you, offers to redact the sensitive part, or lets it through.

Does my prompt leave my browser?

No prompt text, file contents or full detected values are sent to Feldr. Detection runs on your device; your organisation's dashboard receives a record of what kind of data was found and what happened.

Feldr stopped a message I need to send. What can I do?

Read the reason Feldr shows. If your policy allows it, redact the sensitive part or give a reason to send anyway. If a rule blocks it, ask your admin: they set the rules for your organisation.

Which browsers are supported?

Google Chrome, Microsoft Edge and Firefox. Your admin installs the extension for you or shares the install link.

For admins

How do I roll Feldr out to my people?

Sign in to the admin console and open the Deployment Guide. It covers each browser and each install path, including a managed install for your whole organisation.

I forgot my admin password.

Use "Forgot password" on the sign-in page to get a reset link by email.

Where do I see my plan and when it ends?

In the admin console: the plan chip at the top of every page, and Settings, which shows your plan, its end date, your free trial and your seats.

Protection stopped for my organisation.

If your free trial has ended without a paid plan, Feldr stops checking prompts and tells your people why. Contact us to choose a plan and turn protection back on.

Contact the Feldr team

Email us with your organisation's name and what you need. For problems, include the browser, the AI site and what you saw.

Email support: support@magynta.com

Support terms for each plan are in our Terms of Service.

Talk to sales

Questions about plans, seats or a quote for Enterprise?

Talk to sales